Effective
Immediately, CPN has put into place a new policy for taking incoming calls from
spouses/dependents of your Participants (Account Holder).
Any
calls into CPN’s customer service MUST be from the Participant/Account
Holder, not the spouse or dependent. If a spouse or dependent
calls to request a card, CPN will direct them to the MyFlexOnline that is
available for the participant who holds the account.
If
the participant/account holder gives their spouse/dependent access to their
MyFlexOnline account, there they can request a card for themselves. Otherwise,
the participant/account holder can call CPN’s customer service department and
request one in their name.
CPN
apologizes for any inconvenience this may cause, but it is the in the best
interest of the Participant. We appreciate your understanding. This same policy
is also honored by VISA’s lost/stolen hotline. Only the participant may call in
to report a card lost/stolen for security reasons. CPN values and upholds the
same type of security to protect all participants’ accounts.
Thank you,
CPN Management
