If you did not use your take care card and need reimbursed for a qualified expense you paid out-of-pocket, you may submit a claim to CPN for reimbursement. You will need to obtain an EOB or itemized statement showing the dates of service, the services rendered totaling the amount you paid. Once you obtain this document, you may send to CPN along with a completed claim form located on CPN's website.
What options do I have for reimbursement?
Claim reimbursement payments are done by Check if the participant does not have Direct Deposit. Remember to complete all required information and sign the FSA claim form. Unsigned claim forms will not be processed which will delay your reimbursement.
Direct Deposit
If you are not already set up for Direct Deposit, you may obtain a form located on CPN's website.- If you change banks or switch accounts, please complete a brand new form and send to CPN as soon as possible to ensure your claim is deposited to the correct account.
How can I view my available balance?
Your balance and other account information are always available to you 24 hours a day, 7 days a week by going to www.cpnflex.com. You may also contact CPN's Customer Service, Monday-Friday, 8:00 a.m. to 4:00 p.m., CDT.
Your company may allow a 2 1/2 month extension on your FSA plan. If offered, the IRS permits a "grace period" of two months and 15 days following the end of your plan year for a Medical Expense FSA. During the grace period, you may incur expenses and submit claims for these expenses. Funds will be automatically deducted from any remaining dollars in your Medical FSA. The grace period is not the same as the "run-out period". The run-out period is for filing claims incurred during the plan year, as well as claims incurred during the grace period. See your HR/Benefits department for your company's "run-out period" and if they offer the "grace period".
Your balance and other account information are always available to you 24 hours a day, 7 days a week by going to www.cpnflex.com. You may also contact CPN's Customer Service, Monday-Friday, 8:00 a.m. to 4:00 p.m., CDT.
Local: 901-756-8244 (Option 1)
Toll Free: 1-800-737-0125
Email: claims@cpnflex.com
What happens if I do not use all my funds by the end of my plan year?
Under IRS regulations, if you do not use all your plan year funds, it must be forfeited. Therefore, you should estimate cautiously when setting aside money you feel certain you will spend on your health care expenses during your plan year.
Your company may allow a 2 1/2 month extension on your FSA plan. If offered, the IRS permits a "grace period" of two months and 15 days following the end of your plan year for a Medical Expense FSA. During the grace period, you may incur expenses and submit claims for these expenses. Funds will be automatically deducted from any remaining dollars in your Medical FSA. The grace period is not the same as the "run-out period". The run-out period is for filing claims incurred during the plan year, as well as claims incurred during the grace period. See your HR/Benefits department for your company's "run-out period" and if they offer the "grace period".
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